Refund policy
Refund & Return Policy
1. Refund Eligibility
We offer refunds under the following conditions:
-
The item is damaged or defective upon arrival.
-
The item is significantly different from the description on our website.
-
The item was not delivered within the estimated timeframe (subject to delays beyond our control).
2. Non-Refundable Items
We do not offer refunds for:
-
Change of mind or personal preference.
-
Incorrect address provided by the customer.
-
Items that have been used or not in original condition.
3. Refund Request Process
To request a refund, please:
-
Contact our support team at zivny.clovicek@gmail.com within 14 days of receiving the item.
-
Provide your order number and clear photos of the issue (if applicable).
-
Wait for our response within 5 business days regarding the next steps.
4. Return Policy
-
Some products may need to be returned to our supplier. In such cases, the customer may be responsible for return shipping fees.
-
If a return is required, we will provide instructions on how and where to send the item.
5. Refund Processing
-
Approved refunds will be processed within 2 business days after approval.
-
Refunds will be issued to the original payment method used during checkout.
6. Order Cancellation
-
Orders can only be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation as the order may already be in processing.